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2016 digital predictions
This is the sixth year of my digital predictions for the forthcoming twelve months (see here for 2015). Many more industry commentators and research analysts are now releasing their predictions, but...
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Designing Self-Service From the Start
Premier Inn Check In email – a good example of customer self-service One of the features of “a digital project”, is that the end user can become self-sufficient without needing to call the organisation...
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I’ve found the best app and it’s not Pokémon
If you see these in the street, watch out for the impending stampede There is a trend for financial and retail companies to offer additional benefits at the checkout – whether it’s spreading payments...
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Review of 2016 predictions
Time to look back on the annual predictions from 12 months ago…. how many of those crystal ball predictions came true? 1. The eyewear war Although it looks like I’m telling someone off, I was actually...
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Digital best practice: Release regularly
One of the best practice digital principles we talk about at Endava is regular rollouts to users. The more regular and automated you can make them, the quicker you can provide additional functionality...
View ArticleWeekly interesting news round up
Here’s a summary of interesting stories I’ve seen over the last week. I try to concentrate on the stories which aren’t necessarily mainstream. Banking Let’s start with some good news! ING ran a trial...
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Weekly news round up 9 November 2017
Here’s a summary of interesting stories I’ve seen over the last week. I try to concentrate on the stories which aren’t necessarily mainstream. Finance The Spanish Bank, BBVA, approached its latest...
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2019 Digital Trends and Predictions
Here are my predictions for the digital and online industry for the coming year. Every year I score my own previous year’s predictions– see how I fared for digital predictions for 2018 and work...
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Remarkable! How Facebook will reduce its reliance on advertising revenue
Facebook investors are going to like this announcement Facebook has announced the most exciting new product of all the recent FAANG press releases. From “Sign In With Apple” to Uber’s IPO, this one...
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Have you ever had a text message warning from your bank about a recent...
Last week my wife told me she’d received this message from our bank: Mrs H then replied with ‘N’, following the instructions. A few minutes’ later her phone rang, and we put it on loudspeaker on my...
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